Cancel & Return Policy

Cancellations

If you want to cancel an order, Please contact us as soon as possible by email " info@nb-kgar.com".

If your order has not been shipped, we will arrange a full refund. If the order is already in transit, we need to contact the shipping company to recall the order and arrange a full refund for you.

Please note: Any items delivered by trucks or USPS cannot be recalled. If the recall fails, refuse deliverly acceptance from UPS and Fedex upon the arrival of your products.

Refusal to deliver

If you reject your order at the time of delivery, please contact us that if we do not receive your rejection notice, the refund or exchange may be delayed.

If the item is rejected due to damage or defect, please send us a photo so that we can review and resolve the issue.

30-day guarantee

We want every item to be a perfect compliment for your home. You can request a return or exchange within 30 days after delivery if you feel the item doesn't satisfy your home decor. 30-day returns must with the original contents attached and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund.

* Any item after 30 days from the delivery day can not be returned

However, if your product is damaged or defective, these exceptions do not apply. In this case, please contact Kgar, we will work with you to find the best solution.

After Unboxing

In order to avoid being rejected due to lack of packaging when you want to exchange or return, we ask our customers not to process the order box. Before you are sure that Kgar's products are suitable for you, we recommend that you fold the box flat and store it.

Returns

If you think your product is not suitable, you can return your product within 30 days from the date of delivery. To start a return, please contact us or email to "info@nb-kgar.com" with your order number.

Please ensure that the product is brand new and unused. All returns must be made using the original packaging. If you do not have the original packaging on hand, you will need to pay an additional $45 repackaging fee for each item.

For most Kgar product returns, you will get a pre-paid return label that allows you to return the item to the Costway warehouse. 

Note: Before you settle a return, please contact us or email to "info@nb-kgar.com" first, we will sent you the return lable and return address, Kgar will not accept any return item without our permission.

Refund

When you place an online order, we authorize your credit card to make sure sufficient credit is available. We can only issue refunds through the original method used to pay for the order. Depending on your credit card provider, it may take up to 10 business days for the refund to be reflected in your balance. If the original payment method is no longer available, we are happy to issue store coupons equal to the refund amount.

Delivery

We do not provide recycling or shipment services for old and second-hand furniture.